We do our best to ship your order within 48 hours but this can be delayed by weekends, public holidays and other situations out of our control (floods, fire, power outages, computer outages - we live in Australia and operate our business from home!)
Minerals can sometimes take up to 3-5 days to ship as they are sent directly from the manufacturer who has different shipping times.
We thank you for your patience when things don't go as planned, but generally, they do :)
Tracking within Australia: All E-parcel shipping is trackable, as are Express Post Satchels.
Express Post Satchels don't require a signature for delivery, and we assume no responsibility for the item. If you want secure (signed for) express delivery please select Express e-parcel.
To track your parcel within Australia enter your tracking number here: https://auspost.com.au/mypost/track/#/search
Tracking for International shipping to destinations outside of Australia: If you choose the International airmail option, your items are not trackable or replaceable if they do not arrive (hasn't happened so far).
Pack & Track and Express Courier International can be tracked by the customer. Items using these services will be replaced if they do not arrive so we suggest selecting one of these shipping options for orders valued over $100.
You can track your international parcel here: http://www.track-trace.com/post - enter your tracking number into the Post/EMS section then for further results within your country click on 'Select Country' to see your local post tracking page.
Customs & Import Tax: Each country charges different import/customs tax so it's important you're aware of this. Threshold and rates vary - you can calculate them here.
Responsibility for Delivery: Australia Post has changed their signature policy and now leave items in a safe place if there is no-one to sign for them. Please add instructions if you don't want this to happen or if you have a preference for where to leave your parcel.
Delivery Times: When you select a shipping option, the estimated delivery times will be shown. We cannot be held responsible for delayed delivery once the parcel has been lodged with Australia Post. Please check with your local post office to see they are holding an item without notifying you before you contact us.
Estimated delivery times are:
Within Australia - E-Parcel: 5-7 business days (signature required for delivery)
Within Australia - Express post: 1-2 business days (No signature required but we don't accept responsibility for items not received).
To New Zealand via airmail: 7-10 business days
To the USA via airmail: 10-14 business days.
To Canada via airmail: Approx. 30 days (sometimes less) - Canadian customs takes a lot longer in these days of tight security.
To the UK/South Africa and Europe via airmail: 10-14 business days.
Via Pack & Track International: 7-10 business days (except Canada - allow 30 days).
Via Express Courier International: 2-5 business days (except Canada - allow 14 days).
These shipping times are estimates (by Australia Post) so are not guaranteed as customs/delivery services in your country can take longer.
A tracking number will be automatically emailed to you upon shipping. Please check your junk mail if it doesn't appear.